SHIPPING POLICY
At Crystal Creek Camphor, we strive to provide a seamless shipping experience to our customers. We carefully package all our handcrafted products made from sustainably sourced camphor timber to ensure they reach you in perfect condition. Our shipping costs are calculated at checkout based on the destination and size of the order.
We aim to process and dispatch all orders within 1-2 business days. Once your order has been shipped, you will receive a tracking number to monitor the delivery status.
If you have any special shipping requests or inquiries, feel free to reach out to our customer service team, and we will be happy to assist you.
RETURN & EXCHANGE POLICY
Customer satisfaction is our top priority at Crystal Creek Camphor. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.
You may return any unused or undamaged item within 30 days of purchase for a full refund or exchange. Simply contact our customer service team to initiate the return process.
We take pride in the quality of our handcrafted products, and we want you to be delighted with your purchase. If you have any questions or concerns regarding returns or exchanges, please don't hesitate to get in touch with us.